Clarabridge

Reston, VA

CEO: Sid Banerjee

http://www.clarabridge.com

Clarabridge provides text mining software for customer experience management. Its software platform provides an analytical view of information found in customer feedback channels such as call center notes, qualitative survey feedback, Web 2.0 content, online forums, reviews and customer warranty forms. As a result, customers can transform text into valuable information to improve marketing, product/service management and customer service delivery.